Returns & Refunds
Because we aim to guarantee a positive customer experience, our return policy is established for 30 days after delivery. Almost everything can be returned or exchanged for a full refund or exchange within 30 days after delivery. Your exchange order will be processed and sent to you within the next 15 business days after receiving and examining your return (often within 72 hours of receipt). If a refund is given, it will be processed within 7 business days, and you will get an email confirming it. Refunds will be applied to the original method of payment and handled in 10 to 45 days, depending on the credit card’s issuing bank.
The customer is also entitled to a refund/return in the following cases
- Wrong product received by the customer
- Products have some defects
- Product damaged in shipping
- Product tampers
- Under no circumstances may personalize or other customized products are returned for a refund or exchange.
Please be aware that consumers would be responsible for paying the cost of mailing the item back to us in the event of a return. Return instructions in full. Visit this link, please.
- Custom Orders
- Return and Refund
We promise to provide your ideal jacket to you right away. However, we provide the first adjustment free of charge if your bespoke purchase doesn’t suit you properly.
How do we strive to achieve Win-Win Situation?
Creating a win-win situation with custom (read: customized) jackets may be challenging and keep us on our toes. The following factors may lead to the necessity for a return.
Design & Quality Solution
We send you photographs of the actual product before we ship your purchase. Before we ship it, you can inspect the design, fabric, and stitching. This could eliminate this explanation.
Our customer service representative requests your body measurement when submitting a bespoke order. Please use our sizing chart as a reference when taking your body measurements. Even with accurate measurements, there is still a risk of sizing inaccuracy. Even so, we provide a free first alteration if the jacket doesn’t fit you precisely when it arrives. You would be responsible for the cost of returning the jacket to us, though.
For custom orders, we do not accept returns in exchange for reimbursements. Please recognize that your custom order was made only for you. We won’t likely sell it to anyone else and will customize every aspect, including style, material, and accessories, to your preferences.