FREQUENTLY ASKED QUESTIONS
You have the option of paying with a credit card or PayPal. We employ SSL encryption. Check out to ensure you can pay without concern.
To determine your size, consult our sizing chart. Still, don't worry if the size causes you any issues. If you're unsure of the size, send us an email at email@example.com, and a customer service representative will help you acquire a correctly fitted jacket.
Because we aim to guarantee a positive client experience, our return policy is established for 30 days after delivery. Regular Orders may be returned or exchanged for a full refund or exchanged within 30 days of delivery. Under no circumstances may personalized or other customized products are returned for a refund or exchange.
Of course, I say. When choosing a size, you can choose "Made to Measure" and enter your body dimensions. You can place the order without hesitation if you choose "I am not sure, I'll send measures later on email" if you're unsure of your body measurements. After you place your order, a member of our customer care team will contact you and provide instructions on how to take the proper dimensions.
Every one of our standard orders is typically sent in 5 to 10 business days. However, the shipping of your goods could take up to 20 business days. We work to reduce the amount of time it takes to complete custom orders, and we typically ship made-to-measure orders in 2-4 weeks and bespoke orders in 8-12 weeks. However, because every bespoke order is unique, the actual time may occasionally vary from the estimate.It typically takes 3-5 business days for the things to arrive at your door after the purchase has been despatched.
Yes, Free Shipping is available to all nations from which we ship. All nations are included here, except Russia, Brazil, Israel, and OFAC-sanctioned nations.
You can always check the status of your order. You only need to visit the Track-Order Page, enter your order ID and last name, and then you may see the current status of your order. The tracking link you receive will be able to give you the most recent details on the status of your order. Please email us at firstname.lastname@example.org if your order hasn't arrived after the anticipated delivery date.
Any problems with defective products should be resolved right away. Please get in touch with our Customer Care team as soon as you notice a problem with:
- Order Number
- The name and number of the faulty item
- An explanation of the error (along with the pictures)
- Once the information has been confirmed, we'll respond to you within 24 hours and send you a replacement item as soon as we can.
- Why did my payment get rejected? What ought I to do?
Any of the following factors could be to blame for the rejection of your payment:
- Inaccurate phone number and billing address
- Check to see that the billing address on your account matches the one on the payment method.
Limit on credit card reached:
Verify the credit card cap. When we attempted to charge your card, you could have already hit your daily or overall credit card limit. A lower daily spending cap might work, or you might apply for a new credit card with a bigger credit limit.
The number on the credit or debit card:
Verify that the credit card or debit card information is accurate and current.
The expiration date for a credit or debit card:
- Check your debit or credit card's expiration date. Update your debit or credit card details if your card has expired.
- PayPal account is depleted of monies.
- If you have PayPal listed as your payment method, be sure there is money there.
- Typically, any import taxes or customs fees are assessed once the package reaches its final destination.
- Any fees associated with a package must be paid by the recipient (this also applies to retail & wholesale customers).
- It has no control over these fees, and we are unable to estimate what they might cost you because import taxes and customs regulations differ greatly from one nation to the next.
- Before placing your order, it can be a good idea to check with your local customs office about the current fees so you are not taken by surprise.
Yes, you may order a custom-made jacket from us in almost any style. In the Custom Order Form, you can describe your jacket and offer any reference images or designs.
Please don't be hesitant to complete the custom order form; there are no fees associated with getting a quote, having a conversation, or even having an illustration created for your bespoke jacket. When you purchase your bespoke order, that's the only time we'd charge you.
Definitely yes! Everything begins with leather because we are masters in it and source it from one of the best tanneries in the world. Our main offering is top-notch leather, which includes cow, buffalo, and sheepskin in addition to lamb, sheepskin, and goatskin. We have experience creating jackets out of more than 200 distinct leather products, each of which may be distinguished by kind, pattern, color, shade, and thickness.
Yes, although leather is our specialty, we also create custom orders out of materials like cotton, polyester, satin, wool, and other materials.
We created a flow for the special order. Visit this page to take a look at it.
We fully appreciate your concerns over the size, style, and quality of your bespoke purchase. To ensure that we provide the greatest personalized order possible to your expectations, we've worked incredibly hard on our processes. We have resolved each of these problems.
We are committed to getting you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn't fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.
For custom orders, we do not accept returns in exchange for reimbursements. Please recognize that your unique order was made only for you. We won't likely sell it to anybody else because we will customize every aspect, including the style, material, and accessories, to your preferences.
For custom orders, we work to cut down on fulfillment time and typically dispatch within 8 to 12 weeks. We do not, however, have a set date for fulfilling custom orders because each one is unique. Customers can ask the customer support representative for a delivery date while discussing their custom purchases. Customers are encouraged to share their preferred delivery date with the CS representative before placing orders with a deadline.